Shipping and Returns Policy

Delivery & Shipping Policy

Delivery Timeline

For interior locations or areas not serviced by major courier companies, delivery may take longer than usual. Our estimated delivery time is 5 to 10 days.

Atharcon’s Vendor Merchant Partners take full responsibility for orders shipped to major cities using private courier services.

We request customers to verify whether their location, particularly in interior, countryside, or rural areas, is serviceable by the Indian Postal Service before placing an order. If delivery is uncertain, we strongly advise against placing an order to prevent inconvenience.

If an order is returned due to an incorrect address, incomplete details, or unreachable contact number, we will not be responsible for the non-delivery, and no refunds will be issued in such cases.

Returns & Refund Policy

1. Refund Eligibility

• Our return and refund policy is valid for 7 days from the date of delivery. After this period, refunds or exchanges cannot be processed.
• Items must be unused, in original condition, and in their original packaging to qualify for a return.
• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, the refund will be processed within 24 to 48 hours and credited to the original payment method.

2. Important Refund Conditions

• Sale items: Only regular-priced items are eligible for refunds. Sale items are non-refundable.
• Customs duties & taxes: If applicable, any customs duties or taxes paid by the receiver at the time of delivery will not be refunded.
• Refund limit: Refunds will never exceed the actual order value.
• Incorrect product delivery: If the wrong item is delivered, we offer a free replacement or full refund.
• Refund method: Refunds will be credited to the same account used for the purchase.

3. Complaints & Damage Claims

• Any complaints regarding damaged products or other issues must be reported within 24 hours of delivery.
• We may require a video recording of the package opening as proof for processing claims.

4. Non-Refundable Scenarios

Atharcon will not process refunds or replacements in the following cases:

• Incorrect or incomplete address: If an order is returned due to an invalid pin code, incomplete address, or incorrect contact details.
• House locked: If the courier attempts delivery but the premises are closed.
• Receiver unavailable: If the recipient is not present at the given address or has moved.
• Address change requests: Once the order has been shipped, changes to the delivery address cannot be accommodated, and refunds will not be possible.
• Order cancellations: Orders cannot be canceled once placed.
• Courier return due to sender error: If an order is returned due to an issue caused by the sender, Atharcon is not liable for a refund.
• If an order is missed due to an error on our part, we will issue a full refund.

Shipping Returns

• Customers are responsible for return shipping costs, which are non-refundable.
• If a refund is issued, the cost of return shipping will be deducted from the total refund amount.
• Return shipping times may vary depending on your location.
• For high-value returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

By placing an order with Atharcon.com, you agree to the above terms and conditions.

For further inquiries, feel free to reach out to our support team at 📧 contact @ atharcon.com.